Return Policy

Effective Date: 15 October 2024

At Dayang’s Art, customer satisfaction is our top priority. We take great care in creating our embroidered art and home products, whether they are pre-made or custom orders. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

Our return policy applies under the following conditions:

  • Non-Custom Products: Items that are not personalized or custom-made can be returned within 14 days of delivery, provided they are in unused and original condition. Refunds will be issued as (online) store vouchers.

  • Custom Products: Due to the personalized nature of custom embroidery, we do not accept returns or exchanges on custom orders unless the product is defective or incorrect based on the original request.

2. Return Conditions

To be eligible for a return, the item must:

  • Be unused, unworn, and in the same condition that you received it.

  • Be in the original packaging (if applicable).

  • Include proof of purchase (receipt or order confirmation).

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at admin@dayangsart.com with your order number and the reason for your return within 14 days of receiving your order.

  2. Approval: Once we receive your request, we will assess the situation and approve eligible returns. We will provide further instructions, including the return shipping address.

  3. Return Shipping: You are responsible for the shipping costs for returning the item unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Non-Custom Products: Items that are not personalized or custom-made can be returned within 14 days of delivery, provided they are in unused and original condition. Refunds will be issued as store vouchers equal to the amount of the returned goods, excluding shipment costs. The voucher is valid for 3 months.

    Refunds will be processed within 7-10 business days of receiving the returned item.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at admin@dayangsart.com, and we will assist you with the process.

6. Non-Returnable Items

The following items are not eligible for returns:

  • Custom-made or personalized products.

  • Gift cards.

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately, ultimately within 7 working days, at admin@dayangsart.com with your order details and photos of the damage or defect. We will work with you to resolve the issue, either by offering a replacement or issuing a refund.

8. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part.

9. Contact Us

If you have any questions regarding our return policy or need assistance with your return, feel free to contact us at:

Email: admin@dayangsart.com
Phone: +6017 - 847 5018